Who refunds.
And when.

Last updated September 29, 2026.

No monthly plan

SignUPplay does not charge a setup fee or a monthly subscription. There is nothing to pro-rate if an organization stops using the product. The platform fee applies only when a registration is paid.

A family asking for a refund

The registration is a purchase from the organization, and the card payment settles in that organization’s Stripe account. The refund rule for the camp, tryout, clinic, or tournament is the organization’s rule. Contact that organization. SignUPplay does not approve or refuse a participant refund on the organization’s behalf.

When the organizer refunds

• The organizer can refund all or part of a Stripe payment from SignUPplay.
• The refund goes back through Stripe, usually to the same card. Banks often take 5 to 10 business days after Stripe accepts it.
• The SignUPplay platform fee on that payment is refunded with it.
• Stripe’s own card-processing fee is charged by Stripe and may not be returned. That is Stripe’s rule, not an extra SignUPplay charge.

Chargebacks

A cardholder dispute is handled on the organization’s Stripe account. SignUPplay can show the registration and waiver record. We do not hold the funds and we do not decide the dispute.

Contact

Questions about an event refund go to the organization that published the event. Contact SignUPplay about a platform fee.

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